Effective Date: August 27, 2025
Contact: support@tauwear.com

At TAUWEAR, we stand behind the quality of our wearable collections. Every piece is made with care, and we want you to feel confident in your purchase. If you’re not fully satisfied, we’re here to help.

Return Eligibility

We currently offer refunds or store credit only if the item you received is incorrect or damaged. To be eligible for a return:

• You must contact us within 14 days of delivery

• The item must be unused, undamaged, and in original condition

• You must provide proof of purchase and photo documentation

Non-Refundable Items

We do not accept returns, exchanges, or refunds for:

• Custom-made items

• Digital products

• Limited edition pieces

• Items marked as Final Sale

Dissatisfied or Changed Your Mind?

Although we don’t offer general returns, we understand that unique circumstances happen. If you’re unhappy with your order for any reason, we encourage you to reach out to our support team. In some cases, we may offer:

• Store credit

• Partial refunds

• Alternative resolutions at our discretion

Our goal is to create a positive experience for every customer, even if something goes wrong.

Return Shipping

• Customers are responsible for all return shipping costs

• We do not refund original shipping fees

• We recommend using a tracked shipping method

How to Start a Return or Inquiry

To begin a return or discuss your situation:

1. Email us at support@tauwear.com
2. Include your order number and the reason for your request
3. Attach clear photos if the item is damaged or incorrect

Our team will respond within 2–3 business days with next steps.

Processing Refunds

Once your return is approved and received (if required), refunds are typically processed within 5–10 business days to your original payment method or issued as store credit, depending on the case.

International Orders

At this time, we do not accept returns or offer refunds for international orders unless the item arrived damaged or incorrect.